Product Responsibility

Product Responsibility is a type of service afforded to customers and to the communities surrounding the company’s operations. As explained in prior sections, the company’s mining operations affect the environment and local communities surrounding the operational areas. Complaints from the surrounding communities, as well as feedback from customers, will provide invaluable input for the company to be able to carry out a continuous improvement initiative. The company receives formal written complaints directly or through the variety of media it has made available.